Just how to contact us.Our contact page will 1st seek out a response for your issue in your assistance cente.

Vimeo help supplies fasting, genial assistance via our contact page 24 hours a day, wednesday am through saturday evening (east your time). Superior and organization users have use of real time chat help. For businesses people and higher, most of us also provide minimal help during the weekends and vacation (read more details below).

??Note: All of our contact form will first of all look for a solution towards your query in help focus. In the event that 2nd couple of proposed solutions doesn’t help you out, browse within the base associated with the field and then click communications service , then send a ticket to make contact with our own team.

Take note that Vimeo doesn’t provide cell support for high quality minimizing schemes right now. We’ve organized all of our marketing and sales communications by doing this to successfully deal with multi-step complex troubleshooting so you can make certain cellphone owner secrecy.

On the other hand, all of us manage make cell help accessible for our Enterprise users with specialty accounts. For those who have an Enterprise get with our company, you should have got your very own cell PIN and information for contacting organization Support inside onboarding techniques via email. If you’re unable to locate their phone PIN, speak to your membership administrator to have it provided for an individual.

Preliminary Response Days

Whenever you call us, you can expect an initial feedback within these timeframes, based on your program level. All hours have been in U.S. east unless or else mentioned.

Venture users

24-hour support from mon until weekend at 5 p.m.

1st answer in one hour or fewer of these days

On the weekends and vacation trips, we’re going to answer in 24 hours hookup sites like craigslist or less

Pro people

24-hour service from tuesday until tuesday at 5 p.m.
For starters responses in couple of hours or little over these period

Positive users

Help during U.S. regular business hours (9 a.m. to 5 p.m. east)
Very first response in 4 plenty or significantly less

Basic people

Often within 3 business days

??Tip: You must give us a call from the email address contact info regarding your own compensated Vimeo accounts for priority support. Trying through our personal contact page while signed to your Vimeo accounts ensures that we’re going to respond as soon as humanly conceivable.

Follow-up answer rates

Follow-up reactions sometimes take more time. Instances from spending customers constantly have goal.

Especially challenging dilemmas may prefer to be reassigned to a help professional. Our personal professionals will address their issues as swiftly possible, but that can use to a couple of times, particularly if the problem need insight from Vimeo developers. You are welcome to answer any available situation to inquire an update.

Vacation Trips

Currently limited support in the appropriate U.S. holidays:

New-year’s Night (January 1)
Martin Luther King Jr. Week (Last Saturday in January)
Presidents Time (One-third Saturday in March)
Memorial Week (Latest Mon in May)
Juneteenth (Summer 19)
Independency time (about or about July 4)
Work Time (1st Tuesday of September)
Columbus Night (Second Tuesday of April)
Thanksgiving vacation (final Wednesday / saturday / monday in December)
Christmas day through new-year’s (December 24 through January 2)

Keep in Touch

The simplest way to continue to be current with information about Vimeo will be see our personal website. Here all of us update town with headlines about Vimeo. You’ll subscribe for every week upgrades via e-mail of the blog site’s webpage.

Submit Suggestions

Should you have a question that was definitely not resolved in this article, be sure to submit the friendly support team a note via all of our Contact Form . Your very own responses tends to make us keep working better for you.